At cardtime, we take your privacy seriously. This page explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a Filipino player on our platform. Reading this takes just a few minutes and gives you full clarity on how your data is managed.
This Privacy Policy applies to all personal information collected by cardtime when you use our platform, register an account, make a deposit, or contact our support team. It covers data collected through our website at cardtime.app as well as through our mobile app available to Filipino players. By creating an account and using our services, you acknowledge that you have read and understood this policy. We update this document from time to time to reflect changes in our practices or applicable regulations, and we will notify you of any material changes through the platform. If you do not agree with any part of this policy, you should stop using the platform and contact us to close your account.
When you register on cardtime, we collect personal information that is necessary to create and manage your account. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document for identity verification purposes. When you make a deposit or request a withdrawal, we also collect payment-related information such as your GCash number, bank account details, or other local PHP payment method credentials. We collect technical data automatically when you use the platform, including your IP address, device type, browser version, and session activity logs. This technical data helps us detect suspicious activity, prevent fraud, and improve the overall performance of the platform for Filipino players. We do not collect any sensitive personal information beyond what is strictly necessary to operate a licensed gaming platform.
The personal information you provide is used primarily to verify your identity, process your transactions, and deliver the gaming services you have signed up for. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or policies. If you have opted in to receive promotional communications, we may also send you information about new games, bonus offers, and special events available on cardtime. Your data is used internally to analyse platform usage patterns, improve our mobile experience, and ensure that our services remain relevant and enjoyable for players in the Philippines. We may use your information to comply with legal obligations, respond to regulatory enquiries, or cooperate with law enforcement authorities where required by applicable law. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
cardtime does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers. All third-party partners are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. In certain circumstances, we may be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines or other relevant jurisdictions. We may also share aggregated, anonymised data that cannot identify any individual player for the purpose of industry research or platform analytics. Any transfer of personal data outside the Philippines is conducted in accordance with applicable data protection requirements and with appropriate safeguards in place.
We retain your personal information for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents are typically retained for a minimum of five years in line with anti-money laundering requirements applicable to gaming platforms operating in the Philippines. If you request the closure of your account, we will deactivate it promptly and begin the process of removing or anonymising your personal data, subject to any retention obligations that prevent immediate deletion. You may request information about the specific retention periods that apply to your data by contacting our support team at [email protected]. We review our data retention practices regularly to ensure that we do not hold personal information for longer than is necessary.
cardtime uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and analyse how players interact with the platform. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We also use analytics cookies to understand which features are most popular and where players encounter difficulties, so that we can make targeted improvements. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some functionality. We do not use third-party advertising cookies or share your browsing behaviour with advertising networks. Our cookie practices are reviewed periodically to ensure they remain proportionate and transparent.
As a player on cardtime, you have the right to access the personal information we hold about you and to request a copy of that data in a portable format. You may also request that we correct any inaccurate or incomplete information in your account at any time. If you believe that we are processing your data unlawfully or without a valid legal basis, you have the right to object to that processing and to request that we restrict or delete your data where applicable law permits. To exercise any of these rights, please contact our support team at [email protected] with your request and we will respond within a reasonable timeframe. We may need to verify your identity before processing certain requests to protect the security of your account. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the cardtime platform is encrypted using secure protocols to prevent interception. Access to personal data within our organisation is restricted to staff members who need it to perform their job functions, and all such staff are trained on data protection obligations. We conduct regular security assessments and vulnerability testing to identify and address potential weaknesses in our systems. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities in accordance with applicable legal requirements. Despite our best efforts, no system is completely immune to security risks, and we encourage you to use a strong, unique password for your cardtime account and to enable any available two-factor authentication.
If you have any questions, concerns, or requests relating to this Privacy Policy, please reach out to our support team at [email protected]. We aim to respond to all privacy-related enquiries promptly and in plain Philippine English so that every Filipino player receives a clear and helpful answer. This policy was last reviewed in 2025 and will be updated as needed to reflect changes in our services, technology, or applicable regulations. When we make significant changes, we will post a notice on the platform and, where appropriate, send you a direct notification. We encourage you to review this page periodically to stay informed about how cardtime protects your personal information. Your continued use of the platform after any update constitutes your acceptance of the revised policy.
The questions Filipino players ask most about how their data is handled on cardtime.
Now that you know how cardtime handles your data, you can play with confidence. Register your free account today and enjoy slots, live casino, and exclusive promotions — all built for Filipino players with your privacy protected every step of the way.