Help Centre

cardtime FAQ – Fast Answers for Filipino Players

Got a question about your account, deposits in PHP, game access, or how promotions work on cardtime? You are in the right place. This page covers the most common questions from players across the Philippines so you can get back to the action without waiting for support. Browse by topic below or scroll through all the answers at your own pace.

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Account

Registration & login help

Deposits

PHP payments & methods

Games

Slots & live casino

Promos

Bonuses & offers

Account & Registration

Setting Up and Managing Your cardtime Account

Everything you need to know about creating an account, signing in, and keeping your profile secure on cardtime.

Creating a cardtime account is completely free and takes under two minutes to complete. Head to the Register page using the link in the navigation menu at the top of this page. You will need to provide a username, a valid email address, your Philippine mobile number, and a secure password of your choice. After submitting the registration form, a verification code will be sent to your mobile number — enter it to activate your account instantly. Once verified, you can log in right away and start exploring the full game library, claim your welcome promotion, and make your first PHP deposit. There are no hidden fees or complicated steps involved in the sign-up process. If you run into any trouble during registration, our support team is available to assist you at [email protected].

If you have forgotten your cardtime password, you can reset it easily from the Login page using the account recovery option. You will need access to the email address or mobile number you registered with, as a reset link or one-time verification code will be sent there. Follow the instructions in the message to set a new password and regain full access to your account. Make sure your new password is strong — use a mix of letters, numbers, and symbols for the best security. If you no longer have access to your registered contact details, reach out to our support team at [email protected] with your account information and we will assist you manually. Never share your password with anyone, including people claiming to be cardtime staff. Your account security is your responsibility and we take it very seriously on our end as well.

No, each player is permitted to hold only one active cardtime account at any given time. Creating multiple accounts is a violation of our Terms and Conditions and may result in the suspension or permanent closure of all associated accounts. If you believe your original account has been compromised or you have lost access to it, please contact our support team at [email protected] rather than creating a new one. Our team can help you recover your existing account safely and securely. This policy exists to protect the fairness of our promotions and to ensure responsible gaming standards are maintained across the platform. If you are unsure whether you already have an account, try the password recovery option on the Login page first.

You can update most of your personal details directly from your account settings dashboard after logging in to cardtime. Changes to your email address or registered mobile number may require additional verification to confirm your identity and protect your account from unauthorised changes. For security-sensitive updates, you may be asked to confirm the change via a code sent to your existing contact details before the new information takes effect. If you are unable to complete the update through your account settings, contact our support team at [email protected] and we will guide you through the process. Keeping your contact information current is important so you can always receive account notifications, deposit confirmations, and promotional updates without interruption.
Deposits & Withdrawals

Moving Money In and Out — PHP Made Simple

Questions about funding your account or cashing out your winnings in Philippine pesos? Find the answers here.

cardtime supports a range of popular payment methods that are widely used by players across the Philippines. You can fund your account using local e-wallets, online banking transfers, and other PHP-denominated payment channels that are convenient for Filipino players. All transactions are processed in Philippine pesos so there is no currency conversion involved and no hidden exchange fees to worry about. The full list of currently available deposit methods is displayed on the Deposit page, which you can access from the navigation menu after logging in. We regularly review and expand our payment options to make sure Filipino players always have a convenient way to top up their accounts. If your preferred payment method is not listed, contact our support team at [email protected] and we will do our best to assist you.

Most deposits on cardtime are processed and credited to your account balance in real time or within just a few minutes of the transaction being completed. The exact processing time can vary slightly depending on the payment method you choose and the time of day the transaction is made. E-wallet deposits are typically the fastest, often reflecting in your balance almost instantly after confirmation. If your deposit has not appeared after 30 minutes, check your transaction history on the Deposit page to see if the payment was successfully submitted. If the payment was deducted from your source but has not credited to your cardtime balance, contact our support team at [email protected] with your transaction reference number and we will investigate promptly. Do not attempt to make a duplicate deposit before confirming the status of the original transaction.

cardtime has set deposit limits that are designed to be accessible for Filipino players at all budget levels. The minimum and maximum deposit amounts may vary depending on the payment method selected, and the current limits for each method are clearly displayed on the Deposit page. We encourage all players to set personal deposit limits that align with their budget and responsible gaming goals. If you would like to adjust your personal deposit limits for responsible gaming purposes, this option is available in your account settings. For specific questions about limits on a particular payment channel, our support team at [email protected] can provide up-to-date information.

To withdraw your winnings from cardtime, log in to your account and navigate to the withdrawal section of your account dashboard. Select your preferred withdrawal method, enter the amount you wish to cash out in PHP, and confirm the request. Withdrawals are processed to the same payment method used for your most recent deposit where possible, as this helps protect against fraud. Processing times vary by method but we aim to complete all withdrawal requests as quickly as possible. Make sure your account has been fully verified before submitting a withdrawal request, as unverified accounts may experience delays. If you have any active bonus balance with wagering requirements attached, these must be met before a withdrawal can be processed. For any withdrawal-related queries, reach out to [email protected].
Games & Live Casino

What Is Waiting for You in the Game Lobby

Slot games, live dealer tables, and everything in between — here are the answers to the most common game-related questions on cardtime.

cardtime offers a wide and growing library of entertainment options for Filipino players. The Slot Game section features hundreds of titles ranging from classic three-reel machines to modern video slots packed with bonus rounds, free spins, and multipliers. The Live Casino section streams real-time dealer games around the clock, including popular table formats that Filipino players enjoy. All games are accessible directly from your browser on both mobile and desktop — no additional software download is required. The game lobby is organised so you can quickly find new releases, trending titles, and your personal favourites without any hassle. New games are added regularly so there is always something fresh to explore every time you log in to cardtime.

No download is required to play games on cardtime — the entire platform runs smoothly in your mobile or desktop browser. Simply log in to your account and the full game library is available to you instantly without any installation steps. For players who prefer a more app-like experience on their smartphone, cardtime also offers a dedicated mobile app that you can learn more about on the App page. The app provides a streamlined interface optimised for smaller screens and may offer faster load times on mobile data connections. Whether you choose to play via browser or the app, your account balance, game history, and promotions are all synchronised in real time. cardtime is designed from the ground up to work beautifully on the devices Filipino players use every day.

Yes, the Live Casino section on cardtime streams dealer games 24 hours a day, 7 days a week, so you can join a table at any time that suits your schedule. Whether you prefer playing in the early morning before work or late at night after a long day, there will always be an active table available for you. Live dealer games are hosted by professional dealers in real studio environments and streamed in high definition directly to your device. The games are designed to replicate the atmosphere of a physical casino while giving you the convenience of playing from anywhere in the Philippines. A stable internet connection is recommended for the best live streaming experience, particularly on mobile data. If you experience any technical issues during a live game session, contact our support team at [email protected] and we will assist you promptly.
Promotions & Bonuses

Making the Most of Every Bonus on cardtime

Understand how promotions work, how to claim them, and what the terms mean so you can get the best value from every offer.

cardtime regularly updates its Promotion page with the latest offers available to Filipino players, including welcome bonuses for new members, reload bonuses for returning players, and special event promotions tied to holidays and platform milestones. The best way to stay on top of current offers is to visit the Promotion page directly from the navigation menu after logging in to your account. Active promotions that you are eligible for will also appear in your account dashboard so you never miss a time-sensitive deal. Each promotion comes with clearly stated terms and conditions, including any wagering requirements, minimum deposit amounts, and expiry dates. We recommend reading the full terms of any promotion before claiming it so you know exactly what to expect. New promotions are added frequently so it is worth checking the Promotion page regularly to make sure you are not missing out on extra value.

A wagering requirement is a condition attached to a bonus that specifies how many times you need to play through the bonus amount before it can be converted into withdrawable cash. For example, if you receive a ₱500 bonus with a 10x wagering requirement, you would need to place a total of ₱5,000 in bets using that bonus before the funds become eligible for withdrawal. Wagering requirements are a standard practice across online gaming platforms and are designed to ensure bonuses are used for gameplay rather than immediately withdrawn. The specific wagering requirement for each promotion on cardtime is clearly stated in the promotion's terms and conditions. Your progress towards meeting the wagering requirement is tracked in your account dashboard so you can always see how close you are to unlocking your bonus funds. If you have any questions about a specific promotion's wagering terms, contact our support team at [email protected] for clarification.

Whether you can hold multiple active bonuses simultaneously depends on the specific terms of each promotion on cardtime. Some offers are designed to be claimed one at a time, while others may be stackable with certain other promotions. The terms and conditions of each promotion will clearly state whether it can be combined with other active bonuses. As a general rule, it is best to complete the wagering requirements on your current active bonus before claiming a new one to avoid any complications. If you are unsure about the compatibility of two promotions you are interested in, our support team at [email protected] can advise you before you claim. We want every Filipino player to get the maximum value from our promotions in a fair and transparent way.

Still Have a Question? We Are Here to Help

If you did not find the answer you were looking for in the FAQ above, our support team is ready to assist Filipino players at any time. You can also create a free account right now and explore cardtime for yourself — registration takes under two minutes.

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